For any requests or inquiries regarding orders completed on other booking websites, please contact the customer service of that platform for assistance.
I would like to change/cancel my reservation made through another platform.
Does the hotel have a place to exchange foreign currency?
Yes, the front desk offers currency exchange services for foreign travelers. Please bring your passport.
Can I smoke in guest room?
No, smoking is prohibited throughout the hotel, including guest rooms and balconies, in compliance with government regulations. Guests found smoking in the hotel will be charged a cleaning fee. Damages caused by smoking will incur additional costs. A designated smoking area is located outside the hotel on the 1F (under the stairs).
Is there a meeting room available for use?
Currently, there are no meeting rooms available at the Kenting location.
Can I keep my luggage before check in or after check out?
Yes, guests may store their luggage at the front desk before check-in or after check-out.
What is the standard time of check in and check out?
The standard check-in time is after 3 pm; the standard check-out time is before 12pm.
For special holidays, the check-in time is after 4 pm. Special holidays will be announced on the hotel website.
